Return Policy

 

Return Policy for Etemaad Online Store

Effective Date: November 2023

Welcome to Etemaad, your preferred online shopping destination. Our return policy is designed to ensure your satisfaction with every purchase. Please review the following terms for a seamless return experience.

1. Return Eligibility

Defective or Broken Products:

We offer a 1-week free return policy for products that are defective or broken upon receipt. To be eligible, you must notify us within 7 days of receiving the product and provide evidence that the item was damaged or faulty before returning.

2. Return Process

Notification:

Initiate a return by contacting our customer support team at [support@etemaad.com] within the specified 7-day period. Clearly outline the issue and provide supporting evidence, such as photographs or videos.

Approval:

Our team will review your case and notify you of the return approval or rejection. If approved, you will receive detailed instructions on the return process.

Return Shipping:

Customers are responsible for shipping the item back to us. Use a trackable shipping service to ensure the safe return of the product.

Inspection:

Upon receiving the returned item, our team will conduct a thorough inspection to verify the reported issue. If the product is confirmed as defective or broken, we will proceed with the return process.

3. Extended Warranty

Products with Warranty Cards:

Certain products come with an extended warranty. Check the product description to determine if the item includes an extended warranty and review the terms and conditions mentioned on the warranty card.

Warranty Claims:

To make a warranty claim, follow the instructions on the warranty card. Warranty claims are product-specific and subject to the terms outlined by the product manufacturer.

4. Refund Options

Replacement:

If the product is found to be defective or broken, and a replacement is available, we will offer to replace the item at no additional cost.

Refund:

If a replacement is not available or not desired, we will issue a refund for the purchase price of the item, excluding any shipping charges.

5. Contact Us

If you have any questions or concerns about our return policy, please reach out to our customer support team at [support@etemaad.com].

Thank you for choosing Etemaad. We aim to provide you with a hassle-free and satisfying online shopping experience.