Refund Policy

Refund Policy for Etemaad Online Store

Effective Date: November 2023

Welcome to Etemaad, your trusted online shopping destination. Our refund policy ensures your satisfaction with every purchase. Please read the following terms carefully.

1. Return Eligibility

Defective or Broken Products:

We offer a 1-week free return policy for products that are defective or broken upon receipt. To be eligible, you must notify us within 7 days of receiving the product. You are required to provide evidence that the item was damaged or faulty before sending it back.

2. Return Process

Notification:

To initiate a return, please contact our customer support team at [support@etemaad.com] within the specified 7-day period. Clearly state the issue and provide supporting evidence such as photographs or videos.

Approval:

Our team will review your case and notify you of the approval or rejection of your return. If approved, we will provide you with instructions on how to proceed.

Return Shipping:

You will be responsible for shipping the item back to us. Please use a trackable shipping service to ensure the safe return of the product.

Inspection:

Upon receiving the returned item, our team will inspect it to verify the reported issue. If the product is found to be defective or broken as claimed, we will proceed with the refund.

3. Extended Warranty

Products with Warranty Cards:

Certain products come with an extended warranty. To avail of this warranty, the product must have a warranty card, and the terms and conditions of the warranty will be outlined on the card. Please check the product description to determine if the item includes an extended warranty.

Warranty Claims:

If your product is eligible for an extended warranty, follow the instructions on the warranty card to make a claim. Warranty claims are subject to the terms and conditions specified by the product manufacturer.

4. Refund Options

Replacement:

If the product is found to be defective or broken, and a replacement is available, we will offer to replace the item at no additional cost.

Refund:

If a replacement is not available or not desired, we will issue a refund for the purchase price of the item, excluding any shipping charges.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at [support@etemaad.com].

Thank you for shopping with Etemaad. We strive to provide you with a seamless and satisfying online shopping experience.